What a ride! Thank you to everyone who has supported Awa Homemade over the last year and a half by purchasing, giving feedback and sharing your love for our products.

We might be saying goodbye for now, but it won't be for long! Before we go, we have a lot of stock that we need to find homes for, so enjoy our closing down sale with discount of up to 40% off! Due to the scope of the sale, free shipping has been disabled. We will however continue to offer flat rate shipping of $5.00 urban and $7.00 rural.

Please note, Awa Homemade is a small team of literally 2 people (and 2 dogs), so we will only be dispatching orders on Tuesdays due to hectic schedules. If your order is urgent, let us know in your order notes, and we will do our best to get your order out to you as soon as possible.

Nga mihi nui

Awa Homemade

Closing Down Sale!!!

Returns, Shipping and Privacy (for Retail)

Shipping

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Delays in processing and shipping may be experienced as a result of courier delays out of our control, or in the rare case of business shutdowns for personal holidays.

Domestic Shipping Rates and Estimates

Shipping option

Estimated delivery time

Price

Urban addresses

   1 to 3 business days

$5.00

Rural addresses

   1 to 5 business days

$7.00

Free shipping

   1 to 5 business days

Orders over $50.00

Local delivery

Free local delivery is available for orders over $30.00 within 10km radius from Te Kuiti township. For orders under $30.00, we charge $3.00 for local delivery.

Deliveries are made from 11am on Monday – Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees with free local pickup. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 11am on Monday – Friday. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to the following countries: Australia 

Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option

Estimated delivery time

Price

Standard

7 to 14 business days

$40.00

Express

3 to 10 business days

$60.00

Free shipping

7 to 14 business days

Orders over $175.00


Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Awa Homemade is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us via email  with your name and order number, and we will look into it for you.

Shipping to P.O. Boxes

We do not ship to P.O. boxes. If a P.O. box is entered on checkout, we will attempt to contact you within 24 hours to make other arrangements, or issue a full refund.



Returns, Refunds and Exchanges

We accept returns for selected* products up to 5 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

*Due to the nature and purpose of some products, we may not accept returns on the following categories;

- Bath & Body products

- Select Essential Oil Products

If you have any further questions, please don't hesitate to contact us by email




Privacy Policy

We collect personal information from you, including information about your:

- name

- contact information

- interactions with us

- billing or purchase information

 

We collect your personal information in order to:

 

- complete sales, purchases and related enquiries

- send emails relating to our products and services only

 

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you'd like to ask for a copy of your information, or to have it corrected, please contact us by email, or +642112334229


Make an Enquiry

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